COMPLAINTS POLICY

Your Concerns. Our Priority. Our Commitment.

At Clive, we take complaints seriously. We aim to handle every concern fairly, promptly, and transparently—so you feel heard, supported, and confident in our service.

Complaints Policy

1. Our Commitment

We aim to provide a high standard of service. If you are dissatisfied, we take complaints seriously and aim to resolve them fairly and promptly.

2. How to Make a Complaint

If you wish to make a complaint, please email: hello@helloclive.com

Please include:

your name and contact details;
a description of your complaint;
relevant dates and supporting information.

3. What Happens Next

We will acknowledge your complaint promptly
We will investigate and provide a response as soon as reasonably possible.

4. Complaints About Financial Advice

If your complaint relates to financial advice or services provided by a third-party adviser, you may need to complain directly to that adviser under their complaints process.

5. Financial Ombudsman Service

If eligible and unsatisfied with the final response from the relevant regulated firm, you may be able to refer the complaint to the Financial Ombudsman Service (FOS).